How do I return an item?

This Returns and Exchanges Policy applies to all purchases made through the website, and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the "Site").


Online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date. Items must be returned unopened, unused, undamaged, and inside all the original package. All returned items must be accompanied by the return form and a copy of the invoice.


Sale merchandise, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.




Returns by mail

Your package includes an order invoice, a return label, and you must download and print a Return Form.

1.     On your return form, you must specify the items you wish to return and list the return reason(s).

2.     Securely pack your merchandise, invoice and return form in a box or envelope of your choice (you may also use the original package, if possible).

3.     Place the shipping label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost.

4.     In addition, any shipping charge paid by you is non-refundable unless you received the wrong item(s).

5.     Mail your online returns using the pre-printed label included with your package, or to the following address:
Attention: Online Returns
20315 NE 15TH CT
MIAMI FL 33179-2709


Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a wrong item that was sent to you.


At this time, all returns of online purchases using PayPal are valid for exchange or store credit only. 


We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.


To ensure proper processing, please list the appropriate return reason on your form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please mark Exchange on the return form. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.


We do not offer any in-store returns or refunds.


Returns for online purchases made with gift cards / e-certificates / store credit

Refunds can only be made to the exact gift card, e-gift Certificate or store-credit used for the original purchase. Please retain the gift card, e-gift certificate and/or store credit after your online purchase, for return refunds and future purchases.



Except if you opt-out or for disputes relating to your or Dermis8°  intellectual property (such as trademarks, trade dress, domain names, trade secrets, copyrights and patents) ("Excluded Disputes"), you agree that all disputes between you and Dermis8° (whether or not such dispute involves a third party) with regard to your relationship with Dermis8°, including without limitation disputes related to this Returns and Exchanges Policy, your use of the Site, purchase of products, and/or rights of privacy and/or publicity, will be resolved by binding, individual arbitration under the American Arbitration Association's rules for arbitration of consumer-related disputes and you and Dermis8° hereby expressly waive trial by jury. As an alternative, you may bring your claim in your local "small claims" court, if permitted by that small claims court's rules and as long as such matter is only pending in that court. You may bring claims only on your own behalf. Neither you nor Dermis8° will participate in a class action or class-wide arbitration for any claims covered by this agreement. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person's account, if Dermis8° is a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act. In the event the American Arbitration Association is unwilling or unable to set a hearing date within one hundred and sixty (160) days of filing the case, then either Dermis8°  or you can elect to have the arbitration administered instead by the Judicial Arbitration and Mediation Services. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with this Returns and Exchanges Policy, or the website Terms of Use.


YOU MAY OPT OUT OF THIS AGREEMENT TO ARBITRATE. If you do so, neither you nor Dermis8° can require the other to participate in an arbitration proceeding. To opt out, you must notify Dermis8° in writing within 30 days of the date that you first became subject to this arbitration provision. You must use this address to opt out:
Attention: Online Returns
20315 NE 15TH CT
MIAMI FL 33179-2709


You must include your name and residence address, the email address you use for your Dermis8° account (if any), and a clear statement that you want to opt out of this arbitration agreement.

If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration section will be null and void. This arbitration agreement will survive the termination of your relationship with Dermis8°.


Governing law & venus

For any action at law or in equity relating to the arbitration provision of this Returns and Exchanges Policy, the Excluded Disputes or if you opt out of the agreement to arbitrate, you agree to resolve any dispute you have with Dermis8° exclusively in a state or federal court located in Miami, Florida, and to submit to the personal jurisdiction of the courts located in Miami-Dade County for the purpose of litigating all such disputes.


If any provision of these Returns and Exchanges Policy is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from this Returns and Exchanges Policy and will not affect the validity and enforceability of any remaining provisions. Dermis8°'s failure to insist upon or enforce strict performance of any provision of this Returns and Exchanges Policy will not be construed as a waiver of any provision or right. No waiver of any of this Returns and Exchanges Policy will be deemed a further or continuing waiver of such term or condition or any other term or condition. Dermis8° reserves the right to change this dispute resolution provision, but any such changes will not apply to disputes arising before the effective date of the amendment. This dispute resolution provision will survive the termination of any or all of your transactions with Dermis8°.


Questions or comments?

For further assistance, contact us at (305) 622-3488 for U.S. only. You can also contact us through our Contact us form.